Job
Description
Role Overview: As a UX Research Coordinator at FICO, you will work closely with UX researchers, product designers, and cross-functional partners to support and operationalize user research initiatives. Your role is crucial in scaling the research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring researchers can focus on understanding users. Key Responsibilities: - Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies across multiple product teams and geographies. - Build and manage relationships with research participants, internal user communities, and external recruitment partners. - Maintain and evolve the research operations toolkit, including tools, templates, and scheduling automations. - Monitor and manage participant incentives and logistics to ensure an excellent participant experience and compliance with policies. - Support UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis. - Compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams. - Track and organize research insights using tools like Dovetail or Airtable. - Improve and maintain internal documentation and knowledge bases on research best practices. - Assist with the growth and organization of participant panels globally, tailored to specific roles and domains. Qualifications Required: - 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment. - Previous experience supporting user researchers, product designers, or experience design teams at scale. - Highly organized, detail-oriented, and comfortable working in fast-paced environments. - Experience with research and productivity tools such as UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms. - Excellent written and verbal communication skills in English. - Ability to work across different time zones with US-based, Europe-based, and India-based teams. - Familiarity with privacy and compliance regulations around user research (GDPR, CCPA). - Bachelor's degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field. - Passion for elevating research operations as a strategic function within UX teams. - Working knowledge of Confluence and Jira for knowledge management and tracking. - Advanced degrees or certifications in UX Research, Project/Research Management are a plus.,
