Job
Description
As a UX Research Coordinator at FICO, you will collaborate closely with UX researchers, product designers, and cross-functional partners to facilitate and streamline user research initiatives. Your primary responsibility will be to coordinate the logistics of various user research studies, including usability testing, interviews, surveys, and diary studies across multiple product teams and regions. You will be instrumental in building and maintaining relationships with research participants, internal user communities, and external recruitment partners. Managing research operations toolkit, participant incentives, and logistics will be crucial aspects of your role to ensure the smooth execution of research activities while adhering to FICO and regional policies. Your support to UX Researchers will involve scheduling sessions, preparing briefs, assisting with note-taking, and aiding in early synthesis. Additionally, you will help compile necessary documents such as participant screeners, recruit lists, NDAs, and study protocols in collaboration with Legal and Compliance teams. Tracking and organizing research insights using tools like Dovetail or Airtable, maintaining internal documentation on research best practices, and contributing to the growth and organization of participant panels globally are key responsibilities that you will undertake. To excel in this role, you should possess at least 3 years of experience in UX Research, Research Operations, or User Experience in an enterprise SaaS or data-driven environment. Your ability to work with various research and productivity tools, strong communication skills, and familiarity with privacy regulations around user research will be essential. A bachelor's degree in relevant fields and familiarity with platforms like Confluence and Jira are preferred qualifications. FICO offers an inclusive culture, professional development opportunities, competitive compensation, and a supportive work environment that values work-life balance and employee engagement. By joining FICO, you will be part of a pioneering organization at the forefront of Big Data analytics, helping businesses worldwide make data-driven decisions with cutting-edge technologies. If you are organized, detail-oriented, and passionate about research in enterprise technology, this role at FICO presents an exciting opportunity to contribute to impactful user research initiatives and grow professionally within a dynamic and innovative team.,
