UX Ops Professional

Job Description

User Experience Assessment, User Scenario definitions, Problem Framing, Wireframing, Prototyping, User Boarding, Usability testing Responsibilities: Neutrally represent User in a project and while management deliberations Continuously evaluate prospect and user needs and industry trends and serve as a conduit to Product for Product development Travel to end-user sites and pilot/test locations to scout opportunities Develop new tools to make effective prototypes and closer to users/ use-cases Identify design shortfalls & User needs through User Researches Making design + UX proposals related to functions & features Delivering on project requirements & within target timelines Come up with UI and UX strategies based on our target goals Collaborate with other Depts. to utilize their domain expertise to ensure successful delivery on user needs & ultimately high levels of user satisfaction Define & describe an architecture of a solution in context of a specific solution Compile & present User needs and solutioning to Management/ Leadership End goal: Designing friction-free UX & engineering simple-to-use connected mobility solutions through digital (App) in combination with physical (in-car) Required Skills Experience in Solution Engineering and communicating complex user issues and use cases to development teams/ product departments Deep familiarity with both quantitative & qualitative research methods including AB testing, data analytics, and user research Familiarity and experience with agile development methodologies Experience analyzing some unstructured information, knowledge of visualizing, hands-on with MS Office, and Creative Prototyping tools Experience interpreting user insights into potential engineering opportunities Adequate skill in crafting original GUI mockup, storyboarding, user flows, freehand sketching, and low fidelity prototypes Curiosity of data-based decision making and comfort working with data Basic understanding of Design Thinking Basic understanding of automotive systems Desired skills Familiarity and experience with development tools (JIRA, Miro, XD, Figma etc.) Willingness to be occasionally hands-on (Telematics Hardware installation at the customer facility for POC, application testing, etc.) Willingness to travel up to 50% of the work week (in no-pandemic situation) Basic technical understanding of smartphone App dev Experience conducting a user research Experience with user-centered design methodologies Working knowledge of behavioral analysis Basic understanding of Controller Area Network protocol & Telematics system Behavioral A strong sense of urgency An effective team player Out of box + yes-and mindset to achieve goal Critical-thinking and problem-solving skills Respectable time-management skills Proficient interpersonal and communication skills Last but not the least, a positive attitude and an awesome sense of humor