Posted:1 week ago|
Platform:
Remote
Full Time
Handle inbound and outbound calls to assist customers with queries, complaints, or requests.
Provide accurate information about products and services.
Maintain call logs, manage follow-ups, and ensure first-call resolution.
Escalate unresolved issues to the appropriate departments.
Respond to customer queries via email, chat, or ticketing platforms.
Ensure prompt and accurate written communication.
Manage data entry, documentation, and backend support tasks.
Maintain service-level agreements (SLAs) and quality standards.
Voice Excellent spoken English and Hindi (additional regional languages are a plus).
Non-Voice Good written English and typing speed (30+ WPM preferred).
Attractive salary + performance incentives.
Training & career growth opportunities in top MNCs.
Health insurance and cab facility (depending on company policy).
Friendly and professional work environment.
Rotational / Fixed (Day or Night shift depending on process).
WORKATLAS STAFFING GROUP
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