US HealthCare- Voice Process 6 Months (Contract- Conversion)

2 - 4 years

4 - 5 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

The Program Specialist ideally should have two or more years of prior customer service, volunteering, or other customer-facing experience. Prior experience in the US healthcare industry is a must , and the Program Specialist must be a proven problem solver with the ability, drive, and initiative to learn the required healthcare, reimbursement, and customer service skills necessary to support the assigned program(s). Experience in handling sensitive data in US healthcare with high degree of proficiency. Must be familiar with HIPAA guidelines. Candidates should be flexible in working from home or in an office setting per business needs.

The Program Specialist should:

  • Proficient in English, verbal and written

  • Easily navigate between multiple computer programs with dexterity • Adheres to schedule and meets deadlines.

• Demonstrate solid customer service skills.

• Understand each customers needs and tailors responses with those needs in mind

• Express empathy while speaking with customers.

• Be motivated to help customers every day and operate with a sense of accountability and urgency.

• Thrive working in a very scheduled and collaborative work environment while also being able to work independently.

• Adhere to schedule and meets deadlines.

Preferred candidate profile

The Program Specialist ideally will hold a bachelors degree or a Masters Degree with all Documents from a regular College/University.

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