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Capital Placement Services
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US Customer Care Executive

US Customer Care Executive

Capital Placement Services

1 - 6 years

1 - 4 Lacs

new delhi gurugram

Posted:11 hours ago| Platform:

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Skills Required

customer care support executive crm customer support crm tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Customer Support Executive to handle inbound and outbound communication with US-based clients. The ideal candidate will have 1-6 years of experience, be fluent in English, possess excellent soft skills, and be able to handle sensitive conversations with professionalism and empathy. This position is located in Udyog Vihar, Gurgaon, Haryana.

Roles and Responsibility

Handle customer queries, complaints, and requests over phone, email, or chat with precision and politeness.
Provide accurate information, resolve issues, and ensure a positive client experience.
Demonstrate strong problem-solving skills to address customer concerns effectively.
Maintain records of customer interactions in CRM tools.
Collaborate with internal teams to escalate and resolve issues promptly.
Uphold company reputation by communicating with patience, diplomacy, and respect.

Job Requirements

Fluent in spoken and written English with a neutral/US accent preferred.
Strong interpersonal skills and the ability to manage delicate client interactions.
Minimum 1 year of experience in international (US/UK) voice processes preferred.
Excellent listening, comprehension, and conflict-resolution skills.
Ability to work in a night shift environment.
Graduate in any discipline.

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US Customer Care Executive