US Banking Blended process

Job Description

Job Role: US Banking Blended Process (Voice & Chat) Shift: US Shifts (No Cabs) Week Offs: 02 Rotational Week Offs Location: Noida Immediate Joiners Needed Experience: 01 year International BPO experience Salary: Up to 50000 CTC & 43400 In Hand per month Qualification: Undergrads & Graduates with 01 Year of International Experience with Excellent Communication Skills We are hiring for a US Banking Blended Process, (voice and chat), any graduate or undergrad. with minimum 01 year of international bpo experience and with excellent communication skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, salary - Rs.50000 ctc and Rs.43400 inhand, work from office profile Key Responsibilities: Customer Support: Respond to customer inquiries via chat, and phone calls. Deliver exceptional service by understanding customer concerns and resolving them effectively. Process Adherence: Follow all company guidelines and process workflows. Ensure compliance with quality and regulatory standards for international customer service. Documentation: Accurately document customer interactions and maintain up-to-date records in CRM tools. Issue Resolution: Identify customer issues, escalate unresolved problems to the relevant department, and provide timely updates to customers. Collaboration: Work closely with team members and supervisors to share insights and achieve team performance goals. Skills and Competencies: Communication Skills: Excellent verbal and written English communication skills. Customer Focus: Strong ability to understand customer needs and deliver personalized solutions. Problem-Solving: Analytical thinking and a proactive approach to resolving customer issues. Time Management: Ability to manage multiple tasks and meet deadlines effectively. What We Offer: Competitive salary with performance incentives. Opportunities for skill development and career progression. Share your CVs on hr@basebiz.in Job Types: Full-time, Permanent Pay: Up to ₹43,400.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: International BPO (Voice, Chat or Blended): 1 year (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person