Urgent - S&P Quality Manager - WFO - Bangalore

Job Description

Role & responsibilities Purpose of the position 1. Ensuring Compliance and Standards: The Quality Manager is responsible for ensuring that all processes and services meet both internal and external quality standards. This includes adhering to industry regulations and organizational policies, which is vital for maintaining the company's reputation and customer trust. 2. Enhancing Customer Satisfaction: By implementing quality management systems (QMS), the Quality Manager plays a pivotal role in improving customer satisfaction. This involves monitoring service delivery, addressing customer complaints, and integrating feedback into quality improvement initiatives. 3. Driving Continuous Improvement: The Quality Manager fosters a culture of continuous improvement by analyzing performance data, identifying areas for enhancement, and developing strategies to optimize processes. This proactive approach not only improves service quality but also enhances operational efficiency. ____________________________________________________________________________________________ Responsibilities Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. • Good working knowledge of Quality Control methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies • Experience on Quality Assurance practices leading Stable and predictable process performance • Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies. Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs. Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits. Ability to analyze complex data and share key process and business inferences/insights with the leadership team Ability to project manage complex change initiatives by partnering with clients Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives. Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis Strong communication skills ____________________________________________________________________________________________ Skills & Competencies Required Graduate with Min 8-10 year of experience in driving process Improvement projects / initiatives Project Management skills Certified Six Sigma Green Belt/ Trained Black Belt / Certified Black Belt / Certified Lean Practitioner Good knowledge on MS Excel, MS List and Power Automate Knowledge on AI/RPA and other automations Strong knowledge on Sales & Procurement, Sales & Fulfilment Knowledge on Pricing Operations would be an added advantage Preferred candidate profile Perks and benefits