Urgent Hiring || Cloud Ops Manager || Chennai

Purpose

We are looking for an exceptional and highly motivated Cloud Operations Manager to join a growing team of professionals. The Cloud Operations Manager is responsible for managing our hosting platform's performance, as well as the team that will be supporting it. Your role will be to understand the demands being put on the platform and ensure our Data org. is building/running the platform in the right way, to ensure optimal uptime, performance and client satisfaction. Additionally, the Cloud Operations Manager will work with technical support teams to monitor the health and performance of the platforms and handle challenging issues.

Key Responsibilities

Responsibilities will include but will not be restricted to:

• Work with our team to provide operational support for our Cloud Services. This includes AWS Hosting, Disaster Recovery, and Remote Operations Services.
• Serve as an expert on our operational performance, and devise innovate strategies for improvement.
• Define and implement the automation processes for cloud operations, including defining automation needs, usage of DevOps/system configuration tools.
• Build and maintain the Cloud operations related Procedures and policies, define Key Performance Indicators, and contribute to and enhance security policies and procedures for Cloud Services.
• Manage customer facing functions for Cloud Operations. Ensure that the Technical Support team is built to provide world class customer satisfaction.
• Provide people leadership for the team, including designing training programs, onboarding programs, and identifying key players within your organization
• Manage the relationship with the Cloud Hosting/3rd party providers.
• Work with the Cloud teams to build/use automation tools to provide fast, complaint list of cloud operations.
• Define, establish and report Key Performance Indicators to monitor operations services health; define and report to external customers contracted metrics and SLAs.
• Conduct System Outage and System Impact Analysis and reporting and implement corrections to prevent the reoccurrence of incidents.
• Develop, implement, communicate, and enforce IT policies, procedures, and process improvements.
• Lead cross-functional teams; recruit, hire, mentor, and manage personnel with diverse technical skill sets.

Technical Requirements (what)

• 12+ years of experience in technical operations
• 10+ years of experience in cloud operations, system engineering work in a Wsindows/Linux/AWS environment with development/scripting responsibilities (infrastructure as code)
• 3+ years in a managerial or team lead role
• Hands on experience in setting up VPC, Subnet Networking, - Knowledge on  tools like Terraform would be great.
• Knowledge on CI-CD pipelines , Jenkins/ AWS Codecommit/ Bitbucket / - Hands On on any 1 Tool for complete CI-CD
• Knowledge on EC2 Security Groups / Inbound and Outbound rules and ACLs on Subnet – Must

Desired Personal Qualities or Behavior

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the company and outside vendors.
• Ability to work in a diverse team environment and effectively support the demanding needs of the company.
• Ability to work under pressure, meet deadlines with shifting priorities.
• Must be an initiative-taker.

Strong diligence, organizational skills, and the ability to manage multiple projects