Urgent Hiring Associate Manager Risk & Compliance at Bangalore

ap00841743@TechMahindra.com

9354498578

Roles and Responsibilities:-

• Act as the Single Point of Contact (SPOC) for all compliance-related matters across delivery teams, support functions, and client stakeholders.
• Collaborate with ISG, legal, and delivery leadership to address compliance risks and drive resolution.
• Design and implement a structured risk assessment framework to identify and mitigate process, policy, and SOW-related risks.
• Lead regular audits across operations and support functions to ensure adherence to QMS, ISMS, Data Privacy, and BCP standards.
• Drive SOW compliance and monitor for ticket-level fraud and transactional anomalies.
• Establish and maintain a robust control plan using heuristics and sampling techniques to ensure detectability across risk areas.
• Execute periodic transactional audits and fraud detection mechanisms.
• Enforce a zero-tolerance policy for non-compliance and fraud.
• Publish daily and weekly compliance dashboards with actionable insights.
• Leverage data analytics and risk assessment tools (FMEA, Excel, Quality Tools) to drive decision-making and reporting.
• Lead compliance improvement initiatives using Lean, Six Sigma, PDCA, and other structured methodologies.
• Support contract reviews and change management processes related to compliance domains.
• Ensure development and maintenance of project-specific documentation aligned with organizational standards (Model of Excellence, InfoSec, Physical Security, etc.).
• Coordinate internal and external audits, including client and certifying body audits.
• Manage a team of Compliance Analysts, Team Leads, and remote staff.
• Drive compliance training programs for delivery and support teams to build awareness and accountability.

Applicants Specifications & Qualification:

• Graduate in any discipline with 58 years of experience in BPO/Tech Support/Telecom/Retail operations.
• Proven expertise in risk management, compliance frameworks, and audit methodologies.
• Certified Lead/Internal Auditor for ISO 27001 with hands-on implementation experience.
• Exposure to ISO 22301 (BCP), ISO 27701 (Privacy), and ISO 9001 (Quality).
• Experience in conducting internal audits, SOW reviews, and managing client/certification audits.
• Strong analytical and reporting skills; proficiency in Excel, FMEA, and quality tools.
• Excellent communication and stakeholder management skills, including experience working with senior executives.
• Strategic thinker with the ability to innovate and optimize compliance processes.
• Assertive leadership style with strong conflict resolution and team management capabilities.Self-motivated, collaborative, and adaptable in high-pressure environments