Urgent Hiring Associate Manager Risk & Compliance at Bangalore Tech Mahindra

5.0 - 10.0 years

0 Lacs

bengaluru

Work from Office

Drop Resume on - ap00841743@TechMahindra.com or call on - 9354498578 Roles and Responsibilities:- Act as the Single Point of Contact (SPOC) for all compliance-related matters across delivery teams, support functions, and client stakeholders. Collaborate with ISG, legal, and delivery leadership to address compliance risks and drive resolution. Design and implement a structured risk assessment framework to identify and mitigate process, policy, and SOW-related risks. Lead regular audits across operations and support functions to ensure adherence to QMS, ISMS, Data Privacy, and BCP standards. Drive SOW compliance and monitor for ticket-level fraud and transactional anomalies. Establish and maintain a robust control plan using heuristics and sampling techniques to ensure detectability across risk areas. Execute periodic transactional audits and fraud detection mechanisms. Enforce a zero-tolerance policy for non-compliance and fraud. Publish daily and weekly compliance dashboards with actionable insights. Leverage data analytics and risk assessment tools (FMEA, Excel, Quality Tools) to drive decision-making and reporting. Lead compliance improvement initiatives using Lean, Six Sigma, PDCA, and other structured methodologies. Support contract reviews and change management processes related to compliance domains. Ensure development and maintenance of project-specific documentation aligned with organizational standards (Model of Excellence, InfoSec, Physical Security, etc.). Coordinate internal and external audits, including client and certifying body audits. Manage a team of Compliance Analysts, Team Leads, and remote staff. Drive compliance training programs for delivery and support teams to build awareness and accountability. Applicants Specifications & Qualification: Graduate in any discipline with 58 years of experience in BPO/Tech Support/Telecom/Retail operations. Proven expertise in risk management, compliance frameworks, and audit methodologies. Certified Lead/Internal Auditor for ISO 27001 with hands-on implementation experience. Exposure to ISO 22301 (BCP), ISO 27701 (Privacy), and ISO 9001 (Quality). Experience in conducting internal audits, SOW reviews, and managing client/certification audits. Strong analytical and reporting skills; proficiency in Excel, FMEA, and quality tools. Excellent communication and stakeholder management skills, including experience working with senior executives. Strategic thinker with the ability to innovate and optimize compliance processes. Assertive leadership style with strong conflict resolution and team management capabilities.Self-motivated, collaborative, and adaptable in high-pressure environments

Posted 3 hours ago

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