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Unit Manager - Operations

Unit Manager - Operations

Metlife

8 - 18 years

17 - 19 Lacs

Noida

Posted:4 hours ago| Platform:

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Skills Required

Basic Claims Workforce management Staffing Unit Manager Operations Regulatory compliance Workflow CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Description

Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures

Type of activities

Work allocation

Processing

Reporting

Meeting SLA including Performance guarantees

Staffing Management

Maintain regulatory compliance

Customer interactions

Basic Function

1. Update & maintain day to day Workforce Management while ensuring decisional timeliness standards are met within the regulations

2. Preparing, Reporting & Analyzing the scorecards of performance

3. Rules based Decision Making

4. Customer Relationship Management

5. Identify possible alternative solutions and select the most appropriate ones

6. Extracting data from various sheet and preparing custom defined reports

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