Unit Delivery Heads SaaS Products and Technology

Key Responsibilities:

• Guide team development efforts toward successful project delivery
• Own end-to-end project and technology delivery
• Take ownership of key performance parameters:

• Delivery Excellence

  : Contractual obligations, SLA adherence, continuous improvement, value-add initiatives, internal compliances

• Operational Excellence

  : Team building, utilization, attrition, hygiene factors, people management

• Financial Management

  : Achieving gross margin targets
• Manage customer relationships across multiple levels of the organization
• Collaborate with account management teams to manage governance, identify business expansion opportunities, and support contract negotiations
• Handle multi-stakeholder environments efficiently
• Communicate effectively (written and verbal) and create professional business documentation and proposals
• Understand and implement software development life cycle best practices
• Manage project processes, reviews, reports, and ensure successful rollouts and QA
• Monitor and manage versioning and change control
• Identify automation opportunities to enhance efficiency
• Lead budgeting, planning, and strategic initiatives
• Mentor and manage teams
• Define, track, and report on delivery metrics; ensure transparent communication to leadership through dashboards and governance reports

Requirements:

• Minimum

  10 years

  of experience in IT services delivery, with

  13 years in leadership

  roles
• Bachelor's degree in engineering, computer science, or related field (or equivalent work experience)
• Proven experience in leading delivery units across

  IT infrastructure services, cybersecurity, data science, or software engineering

• Hands-on technical experience in at least one track for

  57 years

• Demonstrated ability in

  team management

  and

  project execution

• Strong problem-solving skills and attention to detail
• Excellent written and verbal English communication skills for global collaboration
• Experience managing P&L for business portfolios of

  $10M+

• Exposure to international clients and cultural environments
• Proven

  CxO/VP-level client engagement

• Strong understanding of contracts review, documentation, negotiation
• Broad knowledge of

  technology landscape and service lines

• Demonstrated leadership over

  teams of 50+

• Expertise in

  recruiting, mentoring, managing virtual/distributed teams

• Experience with

  global delivery models

  , including

  managed services

• Aligned with organizational goals, bottom-line driven, accountable, and assertive in decision-making