Technical Onsite Support Executive

Job Description

Job Description - Technical Onsite Support Executive Location:Udaipur Timings: As per Mall time, Monday to Saturday (Day shift) Experience: Freshers, Training will be provided. Immediate joiners are highly welcome. Key Roles and Responsibilities: -Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation. -Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location -Candidate will be doing the follow-ups, monitoring, and new integrations -New integration-related activities include -Coordinate with brands and set up slots for utility installation/upgrade -Ensure the system requirements are present for smooth installation -Install our software/utility by connecting with brand teams -Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE -Monitoring software data includes -Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity. -Identify and monitor project risks through a proactive approach to projects -Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team -Contribute in weekly project huddle call with SDM Requirements: -Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. -Knowledge of software installation through remote connection tools and PoS understanding is a must -MIS Reporting experience -Querying / SQL language is a big plus. -Experience in a similar role or retail operations experience will be preferred -Understanding of Store Infrastructure (basic or advanced) -Knowledge of databases and network environments is a plus. -Previous customer service or support and/or basic technical experience required. -Excellent verbal and written communication skills and interpersonal skills required -Experience in providing support as a helpdesk for Software / Hardware / Networking domain - -Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. ) -Courteous and professional phone manners, demeanor, and attitude are essential.