Unified Communications & Contact Center Engineer (Specialized in Avaya)

Unified Communications & Contact Center Engineer – Dubai

We are seeking an experienced Unified Communications & Contact Center Engineer with specialized expertise in Avaya products and proficiency in other leading UC and CC platforms. This role is based in Dubai, and candidates must be willing to relocate.

Key Responsibilities

Avaya Expertise:

• Manage, maintain, and troubleshoot Avaya UC & CC systems, including CM, SM, SMGR, SBCE, AACC, AES, ACR, WFO, POM, and Media Gateways.
• Hands-on experience with Avaya next-gen applications such as Equinox and Breeze is preferred.

End-User Support:

• Provide robust support for end-user devices, resolving technical issues promptly.

System Operations:

• Conduct routine system health checks, perform regular maintenance, and administer Avaya IPT and Contact Center systems.
• Handle business-as-usual (BAU) tasks and escalate issues as needed.

Documentation:

• Maintain thorough documentation of problems, solutions, and processes for reference.

Cloud Solutions:

• Work with Avaya Cloud and other cloud-based UC platforms, with preference for Avaya Cloud Office (ACO) or RingCentral Cloud Office (RCO) experience.

Networking & Security:

• Basic knowledge of Network/Security/Firewall and VMware technologies is desirable.

Cross-Platform Skills:

• Exposure to other UC & CC solutions such as Cisco and Microsoft Teams is advantageous.

Travel and On-Call Support:

• Be available for on-call support and occasional travel to client sites.
• Maintain flexibility in working hours to accommodate business and client needs.

Preferred Qualifications

• Avaya Certifications: ACIS & ACSS in Avaya Aura Core Components or equivalent.
• Strong troubleshooting and analytical skills on Avaya UC & CC platforms.
• Networking certifications (e.g., Cisco CCNA) or relevant experience is an added advantage.

Experience Requirements

• Minimum of 4+ years of experience with Avaya UC & CC products.
• Proficiency in Session Manager, System Manager, AES, and Avaya Contact Center solutions.
• Familiarity with advanced reporting and system performance tools such as CMS and AAEP.

Relocation to Dubai

This position is based in Dubai, and candidates must be prepared to relocate. Join us to work in a dynamic environment, leveraging cutting-edge communication technologies to deliver excellence.

Apply now to take the next step in your career!!

Job Type: Full-time

Pay: ₹120,000.00 - ₹180,000.00 per year

Application Question(s):

• This position is based in Dubai, UAE. Are you currently located in Dubai, or are you willing to relocate?
• Are you comfortable working onsite as required for this role?
• Are you willing to take on-call responsibilities, if necessary?
• What Avaya certifications do you currently possess?

Experience:

• total work: 2 years (Required)