Job
Description
About eClerx: eClerx is a global provider of process management, automation, and analytics services to a variety of industries, including financial services, retail, and technology. They offer services like business process management, automation, and analytics. eClerx is a publicly traded company headquartered in Mumbai, Maharashtra. Company website: www.eclerx.com The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Roles and responsibilities: Design, create, and optimize websites and mobile apps, craft solutions for layout and styling issues across multiple browsers and mobile devices Lead the end-to-end design development cycle (ideation, design, creation and execution) process across all deliverables Help drive accessibility compliance, consultations, and guidance with the UX, design and dev partners Involve in Accessibility testing provide direct feedback to teams about how they can make user experiences and products more usable for people with disabilities Directs the activities of designs to maintain Brand standards of creative excellence, timeliness, and profitability, while achieving the Organizations goals Involves in hiring and Proactively developing talent, career plans and succession plans for the immediate team Closely work with Data, Development and Project Management teams to support and maintain a cohesive relationship between eClerx Digitals, embedding one team vision across multiple locations Enable the team to formulate appropriate user research methodologies for design strategy and pragmatic solutions. Understand trends to evolve visual design and UX strategies that befit customers business goals, branding and UX goals Responsible for estimation, planning and execution – with specific focus on requirement gathering, interaction design, visual design and accessibility Tracking progress against project plans, making sure each element is on track Technical and Functional Skills: Bachelor’s Degree with 4+ years of experience in User Experience Design & Research. Experience in Usability Test planning and coordination Familiar with user research methodologies, common interaction patterns, UI elements and behaviour of desktop and mobile operating systems Experience of UX design tools such as Sketch, Adobe XD, Framer, Axure, Figma Expert in Visual design color theory and typography Exceptional presentation, comprehensions and articulation skills Location: Pune/Navi Mumbai Designation: Associate Process Manager / Process Manager Salary: Best as per Industry standards Shifts: EMEA- 5 days working Interested candidates can mail their resume to vivek.gopal@eclerx.com or can call on 9773307354
