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5.0 - 8.0 years

9 - 14 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise RPA-UIPath. Experience5-8 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Hyderabad

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Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Enterprise RPA-UIPath. Experience3-5 Years.

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3.0 - 5.0 years

5 - 9 Lacs

Mumbai

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Enterprise RPA-UIPath. Experience3-5 Years.

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1.0 - 3.0 years

6 - 10 Lacs

Pune

Work from Office

Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility Mandatory Skills: BMC Truesight Orchestrator. Experience1-3 Years.

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7.0 - 10.0 years

7 - 11 Lacs

Chennai

Work from Office

Job Title:Automation Engineers SDET's Experience7-10 Years Location:Chennai : Java, JavaScript, Python, Automation tools, Selenium, Cypress, UiPath, Tosca or similar, CI/CD tools, Automating APIs, Cloud platforms

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3.0 - 5.0 years

1 - 5 Lacs

Bengaluru

Work from Office

Job Title RPA UI Path Developer Experience 6-9 Years Location Bangalore : Minimum of 3 years of overall IT experience Hands-on experience in UiPath RPA with BOTs deployed into production. Minimum of 2 years of RPA experience. Technical Skills: Expert knowledge in VB-Scripting a must specifically for Mainframe Automation Expert knowledge in JavaScript and DOM a must specifically to handle Automation of Web Applications using JS Good exposure in SQL and ability to leverage the same in End to End automation. Experience in developing DLLs using ASP.NET/C#. Experience in Python. Experience with UiPath Document Understanding and OCR automations Experience in HTML5/CSS3. Experience and very good understanding in JavaScript, VBA and SQL Experience in OCR based automation. Expert knowledge on UiPath RPA. Proven experience in developing and completing automations Using Ui-Path Expertise in Studio, orchestrator and Automations Lifecycle Detailed knowledge on RPA SDLC Good understanding of Agile based delivery and experience of working in scrum teams. Sound knowledge of RPA Development best practices, architecture and SIT. RPA documentation experience, ability to understand PDD & SDD and implement User Stories. The developer should be able to prepare go-live release notes, deploy automation packages to production Understanding of UiPath environments with unattended robots and insights

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

Work from Office

Job Title UiPath Experience 6-9 Years Location Bangalore : UiPath

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6.0 - 9.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Job Title AWS Architect Experience 6-9 Years Location Bangalore : UiPath admin and infrastructureinvolve designing, deploying, maintaining, and Upgrading the infrastructure for the UiPath Platform. The UiPath Platform is a combination of AI agents, robots, people, and Models that work together to automate tasks. Automation Infrastructure EngineerDesigns, deploys, maintains, and upgrades The infrastructure for the UiPath Platform. This includes the UiPath Orchestrator and other UiPath products.

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5.0 - 10.0 years

9 - 19 Lacs

Hyderabad, Bengaluru

Hybrid

Hi, One of my direct client is looking for Uipath - Automation in Bangalore / Hyderabad. If you are interested, please share me your updated resume. Job Title Uipath - Automation Location Bangalore/ Hyderabad Expertise in UiPath with 4+ years of experience in RPA tools . Highlight Risk and Issues throughout the project life cycle to the respective Project Manager. Knowledge of Orchestrator & Test Manager is mandatory. Experience in Test cases automation and process automation. Work closely with design team to identify project requirements and understand documents like SDD, TDD. Ensure timely completion of assigned tasks as per the Project Plan. Design, code, test, and document. Coordinate with Testing / Quality Engineering teams to ensure proper testing is performed. Understand the business needs of the client and convert them into automated process, supporting both to the functional and the technical part of the requirements. Designing automated process solutions in accordance with the standard RPA design principles and conventions Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required. Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process 3rd Party integration(WebEx,qTest etc.,) with UiPath knowledge is an added advantage.

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8.0 - 12.0 years

25 - 27 Lacs

Indore, Hyderabad, Ahmedabad

Work from Office

Qualification: B.Tech / MCA / Equivalent Notice Period: Immediate to 15 Days What Youll Do: Work in customer-facing roles, understanding business requirements & conducting process assessments Design and analyze automation architecture and deployments Hands-on with Bot Design, Development, Testing & Debugging Prepare & review Solution Design Documents (SDDs) Promote reusable components and best practices in automation Collaborate in Agile/SCRUM environments & full SDLC processes Recommend new tools/tech to improve process quality and efficiency Support pre-sales teams in solutioning and effort estimation Primary Skills: RPA Tools UiPath / Power Automate (Certifications Preferred) Bot Design & Deployment Agile Project Experience Solution Documentation (SDD) Client Interaction & Delivery Leadership Secondary Skills: Programming: C#, Visual Basic, Python, .NET, Java Experience with support projects Excellent communication & problem-solving skills Team Leadership & Mentorship Share Resumes with the following details: Current CTC Expected CTC Preferred Location Contact no.- 9032956160

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0.0 - 2.0 years

1 - 3 Lacs

Coimbatore

Work from Office

We are currently looking for an RPA junior developer who is willing to grow into the position of an RPA developer. Candidate must have- RPA Certification or training in RPA Knowledge of RPA tools such as UiPath, Power Automate, AA, Blueprism, etc. Hardcore RPA enthusiast Must be based out of Coimbatore or willing to relocate to Coimbatore This is an entry-level position and a full-time opportunity. Key Responsibilities: Assist in the design, development, and deployment of RPA solutions using UiPath. Work closely with the RPA team to analyze business processes and identify automation opportunities. Participate in testing and troubleshooting automated solutions.

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8.0 - 12.0 years

16 - 20 Lacs

Bengaluru

Remote

Greetings!!! We have an urgent opening Senior RPA Platform Engineer - Remote Role:- Senior RPA Platform Engineer Location- Remote Duration: Long term Contract Budget: 22 LPA Immediate to 15 days Joiner Mandatory Skills: RPA, Blue Prism, Uipath, PowerShell Scripting JD: 8+ Years of total and relevant experience required in Platform Engineering. Need a platform engineer with Infrastructure support and platform support experience, using Blue Prism and UiPath (They dont need development profiles). Should have experience in scripting language using Powershell to automate the task (other scripting languages also will do but they mainly prefer PowerShell Scripting) They should have knowledge of Windows server. If you're interested, please send your resume to suhas@iitjobs.com.

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5.0 - 8.0 years

27 - 42 Lacs

Chennai

Work from Office

Job Summary We are seeking a Sr. dot Developer with 5 to 8 years of experience in Automation and Payer domain. The ideal candidate will work in a hybrid model during day shifts. This role involves developing and maintaining automation solutions ensuring high-quality deliverables and contributing to the companys mission of providing innovative solutions to our clients. Responsibilities Develop and maintain automation solutions to streamline processes and improve efficiency. Collaborate with cross-functional teams to gather requirements and design automation workflows. Ensure high-quality deliverables by conducting thorough testing and validation of automation scripts. Provide technical support and troubleshooting for automation-related issues. Document automation processes and maintain up-to-date records of all automation activities. Stay updated with the latest trends and technologies in automation to continuously improve solutions. Participate in code reviews and provide constructive feedback to team members. Contribute to the development of best practices and standards for automation within the organization. Work closely with stakeholders to understand their needs and deliver automation solutions that meet their requirements. Monitor and optimize the performance of automation solutions to ensure they run efficiently. Provide training and support to end-users on how to use automation tools and solutions. Ensure compliance with industry standards and regulations in all automation activities. Collaborate with the Payer domain experts to ensure automation solutions are aligned with domain-specific requirements. Qualifications Possess a strong background in automation with at least 5 years of relevant experience. Have experience in the Payer domain understanding its specific challenges and requirements. Demonstrate proficiency in automation tools and technologies. Exhibit strong problem-solving skills and the ability to troubleshoot complex issues. Show excellent communication skills to effectively collaborate with team members and stakeholders. Display a proactive approach to learning and staying updated with the latest industry trends. Have a proven track record of delivering high-quality automation solutions. Be able to work independently and manage multiple tasks simultaneously. Show attention to detail and a commitment to producing accurate and reliable work. Demonstrate the ability to document processes clearly and concisely. Exhibit strong organizational skills and the ability to prioritize tasks effectively. Have experience working in a hybrid work model. Be adaptable and flexible to changing project requirements and priorities. Certifications Required Certified Automation Professional (CAP) Six Sigma Certification

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5.0 - 10.0 years

15 - 20 Lacs

Hyderabad, Chennai, Bangalore/ Bengaluru

Work from Office

Job Title:: ======== RPA Blue Prism / UI Path / Automation Anywhere - Senior Developer - Senior Developer / Architect / Business Analyst / Admin / Infrastructure Analyst x6 positions Job Location: -- Multiple Locations -- =========== Dubai - UAE Kuwait city - Kuwait Riyadh - Saudi Riyadh - Qatar Muscat - Oman Salary per month: =============== AED 12,000 - AED 15,000 [ Full Tax Free Salary - Depending on Experience] Project duration: 1 Year Gulf - Work permit/visa/travel will be sponsored by the company Experience needed: Overall 5 - 10 Years Qualification: B.Tech/M.Tech/MCA/MSc IT or any equivalent ---- Experience / Roles & Responsibilities: About you: ======== - You must a RPA - BluePrism / UI Path / Automation Anywhere - Senior developer / Analyst / Architect / Business Analyst / Infrastructure Admin - Overall 5 - 10 Years -- Out of which 3 Years solid RPA experience required on any of the following tools RPA tools. RPA - Tools / Skills: ================ Blue Prism UI Path Automation Anywhere No.of positions: =========== 06 Nice to have: =========== Any onsite experience is added plus RPA - BluePrism / UI Path / Automation Anywhere Certifications are added advantage Business Verticals: ==================== Oil and Gas Petro Chemicals Industries Banking and Financial services Capital Markets Telecom Automotive Healthcare Logistics / Supply Chain Job Ref Code: =========== RPA_0525 Immediate joiners Email your CV to: ============================= spectrumconsulting1977@gmail.com If you are interested, please email your CV as ATTACHMENT with job ref. code [ RPA_0525 ] as subject

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7.0 - 10.0 years

20 - 25 Lacs

Mumbai

Work from Office

Role & responsibilities : Team Leadership: Lead and mentor a team of RPA developers, providing technical guidance, performance feedback, and career development support. Proven experience in leading and managing technical teams. Stakeholder Management: Collaborate with stakeholders to understand business requirements, manage expectations, and communicate project progress. Project Management: Oversee the planning, execution, and delivery of RPA projects, ensuring they are completed on time, within scope, and within budget. Technical Expertise: Provide technical expertise and proficiency in UiPath, Automation Anywhere, Studio, Orchestrator, etc including solution design, development, and implementation. Strong understanding of RPA design patterns, best practices, and development methodologies. Experience with integrating RPA solutions with other enterprise systems. Quality Assurance: Ensure that all RPA solutions are tested thoroughly and meet quality standards before deployment. Continuous Improvement: Identify opportunities for process improvement and implement best practices in RPA development and project management. Training and Development: Conduct training sessions for team members and stakeholders to enhance their understanding of RPA technologies and methodologies. Preferred candidate profile : Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work collaboratively with stakeholders at all levels. Candidates working in banking vertical will be preferred.

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6.0 - 11.0 years

12 - 22 Lacs

Kolkata

Remote

Lead RPA Developer UiPath Job Type: Full-Time, Permanent Location: Remote Experience Required: 6+ Years (5+ years in UiPath) Job Summary: We are seeking a highly skilled and experienced Lead RPA Developer (UiPath) to join our automation team. This is a permanent remote position ideal for a self-driven professional who excels in developing and leading end-to-end RPA solutions using UiPath. You will play a key role in driving digital transformation by automating complex business processes and mentoring junior developers. Key Responsibilities: Lead the design, development, testing, and deployment of scalable RPA solutions using UiPath. Collaborate with business analysts, stakeholders, and process owners to understand automation opportunities. Create and maintain technical documentation, solution design documents, and deployment plans. Ensure adherence to RPA governance, security, and best practices. Mentor and guide a team of RPA developers, perform code reviews, and support troubleshooting. Participate in RPA CoE (Center of Excellence) initiatives, providing architectural input and innovation ideas. Integrate UiPath bots with external systems via APIs and databases. Monitor bot performance and maintain automation solutions post-deployment. 6+ years of IT experience, with 3+ years of hands-on experience in UiPath RPA development. Strong understanding of RPA lifecycle, REFramework, and Orchestrator. Experience with attended/unattended bots, queue management, and exception handling. Proficient in VB.NET, C#, or Python (for scripting in automation workflows). Experience integrating bots with enterprise systems via REST/SOAP APIs, SQL, etc. UiPath Certified Advanced RPA Developer (preferred). Strong communication, leadership, and team management skills. Ability to work independently in a remote setting and manage multiple priorities. Nice to Have: Exposure to AI/ML, OCR tools like ABBYY, Document Understanding in UiPath. Experience with other RPA tools (e.g., Blue Prism, Automation Anywhere) is a plus. Familiarity with agile methodologies and DevOps concepts. What We Offer: 100% Remote Work Flexibility Competitive Salary Package Career Growth Opportunities Inclusive and Collaborative Team Culture Exposure to Global Clients and Automation Projects

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7 - 12 years

20 - 32 Lacs

Noida, Chennai, Bengaluru

Hybrid

Greetings from HCL We are seeking a skilled and enthusiastic UiPath Test Cloud Trainer to join our team. The ideal candidate will be responsible for providing comprehensive enablement and training on test automation using UiPath Test Cloud to our valued customers and partners. This role requires a deep understanding of UiPath's testing solutions, excellent communication skills, and the ability to effectively transfer knowledge to diverse audiences. Role: UiPath Test Trainer Location: Pan India Key Responsibilities: Develop and deliver high-quality training programs on UiPath Test Cloud and related test automation tools. Conduct hands-on workshops and demonstrations to showcase the capabilities of UiPath Test Cloud. Create and maintain training materials, including presentations, user guides, and video tutorials. Provide technical guidance and best practices for implementing test automation strategies using UiPath Test Cloud. Stay up-to-date with the latest features and updates in UiPath Test Cloud and related products. Collaborate with the product team to gather feedback and suggest improvements based on customer and partner experiences. Support customers and partners in their journey to adopt and maximize the benefits of UiPath Test Cloud. Assist in troubleshooting and resolving technical issues related to test automation. If you're interested, Please share your resume to kmmahima.prajapati@hcltech.com

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3 - 8 years

5 - 9 Lacs

Mumbai

Work from Office

Banking- Operations Excellence - Consultant Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries. Practice: Banking, Industry Consulting, Global Network I Areas of Work: Operations Excellence | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore | Years of Exp: 3-8 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of within the agile and distributed Global Network team, you will contribute as a strategic partner, helping shape new business models, collaborate with clients in unconventional ways, rediscover their purpose, and commit to constant innovation. Bring in your technological expertise and a global perspective to enable banks and payment providers take > Work closely with clients on complex client problems and leverage your domain knowledge and consulting skills to help them achieve their goals. Conduct analysis to determine best path for solving business problems that may include process improvement, systems enhancement, user training, and software procurement. Gather facts through research, interviews, and surveys, to analyse the clients business processes, draw conclusions, prepare final reports, and give presentations . Evaluate relative costs, benefits, and obstacles of potential solutionsand implement the plans as defined. Conduct business readiness assessment and follow best practices to drive project implementation. Bring your best skills forward to excel in the role: Ability to solve complex business problems and deliver client delight Strong analytical and writing skills to build viewpoints on industry trends Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Read more about us. Qualifications Your experience counts! MBA from Tier-1 B-school 3-8 years of work experience in top strategy, management, technology consulting firms or analytics firms for banks or financial services company Experience in Banking operations (middle-office and back-office processes across retail banking, corporate banking, wealth management businesses) Experience in performing current state assessment of operational processes and develop target state operating model and processes Experienced in business process reengineering, process modelling and process mining Experience of agile learning projects in a fast-paced environment Good understanding of industry trends, challenges, business and technology imperatives, etc. Hands on experience on third party packages like Celonis, Blueprism, Pega, Aris, ServiceNow is desirable. Lean six sigma certification is desirable Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

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5 - 8 years

6 - 10 Lacs

Hyderabad

Work from Office

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 5 years

5 - 9 Lacs

Mumbai

Work from Office

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Enterprise RPA-UIPath. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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8 - 10 years

10 - 14 Lacs

Bengaluru

Work from Office

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant ? Delivery Process/ Function Name Quality ? Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat ? Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player ? Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: Process Mining. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

3 - 7 Lacs

Hyderabad

Work from Office

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: AI Cognitive. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

9 - 14 Lacs

Pune

Work from Office

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Kofax Capture. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

2 - 6 Lacs

Hyderabad

Work from Office

About The Role Role Purpose The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business. ? Do Manage the product/ solution development using the desired AI techniques Lead development and implementation of custom solutions through thoughtful use of modern AI technology Review and evaluate the use cases and decide whether a product can be developed to add business value Create the overall product development strategy and integrating with the larger interfaces Create AI models and framework and implement them to cater to a business problem Draft the desired user Interface and create AI models as per business problem Analyze technology environment and client requirements to define product solutions using AI framework/ architecture Implement the necessary security features as per product’s requirements Review the used case and see the latest AI that can be used in product’s development Identify problem areas and perform root cause analysis and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future AI needs Create and delegate work plans to the programming team for product development Interact with Holmes advisory board for knowledge sharing and best practices Responsible for developing and maintaining client relationships with the key strategic partners and decision makers Drive discussions and provide consultation around product design as per customer needs Participate in client interactions and gather insights regarding product development Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements Assist in product’s demonstration and receive feedback from the client Design presentations for seminars, meetings and enclave primarily focused over product Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team ? Deliver No.Performance ParameterMeasure1.Continuous technical project management & deliveryAdoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created2.Client CentricityNo. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation3.Capability Building & Team Management% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external) ? ? Mandatory Skills: AI Cognitive. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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4 - 7 years

7 - 12 Lacs

Bengaluru

Remote

Requirement Mandates 1. Strong experience in RPA Ui Path with certification in the same 2. Knowledge into Blue Prism 3. Experience in Python 4. Must have completed atleast 3 automation projects from the scratch Responsibilities Include First point of contact for client engagement / escalation management Identify and work towards improvements projects resulting in process efficiencies Continuously drive process and quality improvements across the team Design technical specifications for RPA that meets the requirements and handled all the non functional requirements Drive E2E automation journey - Ideation, Development and Deployment Good communication skills to help understand and map out business processes. Experience of producing Process Description Documentation Thinks of solutions to solve problems and improve processes, not just look to automate as is processes. Experience of testing methodologies in relation to RPA technologies Should take responsibility for the Robotics solution delivery Develop and document RPA configuration best practices, configure new RPA processes and objects using core workflow principles that are efficient. Ability to present technical details to non-technical audiences. Lead the UiPath product lifecycle management including release planning, knowledge creation, used case documentation, product launch and post go-live support. Experience of developing end to end automations using low code open source BPM technologies Experience of using APIs to connect to data sources Good stakeholder management This is a remote support opportunity but the incumbent/interviewee should come to our Bangalore/Hyderabad office for a round of face to face interview and induction

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