UC Engineering Consultant

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community.
The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects.

Responsibilities:

• Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ).
• Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance.
• Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations.
• Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services.
• Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards.
• Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience.
• Develop and maintain user guides, technical documentation, project plans, and other system-related materials.
• Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services.
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.