Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.).
Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance.
Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations.
Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services.
Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards.
Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience.
Develop and maintain user guides, technical documentation, project plans, and other system-related materials.
Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services.
Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber).

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