Two Wheeler Service Supervisor

The Hero Bike Service Supervisor will be responsible for overseeing the daily operations of the service department, ensuring that Hero bikes are serviced and repaired to the highest standards of quality and efficiency. This includes supervising and training a team of service technicians, managing customer inquiries and complaints, and ensuring timely completion of service tasks. The supervisor will be expected to monitor service progress, perform final quality checks on all serviced bikes, and ensure customer satisfaction by providing transparent communication throughout the service process. Additionally, the role involves managing inventory levels, procuring spare parts, and maintaining accurate records of all service activities. The supervisor will also be responsible for ensuring that all service work is completed in accordance with Hero’s technical specifications and safety standards. They will collaborate closely with the service manager to improve service efficiency, reduce turnaround times, and maximize customer satisfaction. The supervisor must ensure compliance with health and safety regulations, Hero’s internal policies, and environmental guidelines, fostering a safe and productive work environment. This role requires strong leadership skills to motivate and guide the team, while maintaining a focus on operational efficiency and high-quality service delivery. With a blend of technical knowledge, customer service expertise, and problem-solving abilities, the Hero Bike Service Supervisor will play a critical role in ensuring the smooth and efficient operation of the service department, driving service excellence and maintaining customer trust.