Tutor Community Operations Manager

You are seeking a highly experienced Tutor Community Operations Manager to lead and optimize tutor community operations. This role requires strong analytical skills, process-driven thinking, and the ability to handle large-scale tutor operations efficiently. Ideally, you should have prior experience in ed-tech and a proven track record of building operational processes from scratch. Your responsibilities will include overseeing and managing end-to-end tutor community operations, developing and implementing efficient processes to streamline operations, and ensuring smooth onboarding, engagement, and retention of tutors. A strong analytical approach will be essential to measure and improve community operations, handle large-scale data sets to derive actionable insights, and monitor key operational metrics to continuously optimize processes. Excellent communication skills are crucial for interacting with a large number of tutors, ensuring effective internal and external communication for tutor operations, and working closely with cross-functional teams to enhance the tutor experience. You will be expected to lead and mentor a team to drive operational efficiency, create scalable processes from scratch, and drive operational excellence. Hands-on experience with CRM and LSQ tools for managing tutor interactions and performance tracking is required, along with proficiency in data-driven decision-making using technology platforms and experience with data analysis and product development to optimize tutor operations. To qualify for this role, you should have at least 15 years of experience in ed-tech or a related field, proven expertise in community operations, process management, and data analysis, strong operational excellence with the ability to create and optimize workflows, experience managing large tutor communities to ensure high engagement, excellent communication and leadership skills, and hands-on experience with CRM and LSQ tools for efficient operations. Proficiency in data analysis using SQL and queries, as well as product development, is also necessary. This is an on-site role based in Gurgaon. If you have a passion for operational excellence and managing large-scale tutor communities, we would love to hear from you!,