T&T Operate | Team Lead/ Sr. Team Lead | Bangalore

Professional will manage and optimize end-to-end AR processes, ensuring SLAs are met and providing actionable insights through KPI and collection reports. This role involves driving process improvements, collaborating with the team, and supporting skill development through structured training plans. Additionally, the Senior Associate will oversee reconciliation activities and ensure the accuracy of financial records, proactively identifying and resolving any discrepancies. They will play a key role in liaising with cross-functional teams to resolve complex issues and improve operational efficiency. The Senior Associate will also mentor junior team members, fostering a collaborative and high-performing team environment.

2) Key Responsibilities

Primary

Supporting Actions

Service Delivery

• End-to-End AR Process Management

  :
• Handle the complete AR cycle, from invoice creation to payment receipt and reconciliation, ensuring smooth and timely processing of transactions, manual invoices, and credit memos accurately.
• Monitor accounts receivable aging and proactively follow up on outstanding invoices to minimize overdue payments.

• SLA Reporting:

• Ensure timely and accurate reporting of SLA performance, highlighting areas of concern.
• Collaborate with the team to ensure that SLAs are consistently met and exceeded.

• KPI Reporting:

• Track and report key performance indicators (KPIs) to assess the team's efficiency and effectiveness.
• Provide recommendations based on KPI analysis to improve operational performance.

• Collection Report Analysis:

• Generate detailed collection reports to evaluate outstanding payments and follow-up strategies.
• Analyze collection trends to identify areas for improvement and drive recovery efforts.

• Process Improvement and Gap Identification:

• Identify gaps in existing AR processes and propose solutions to optimize efficiency.
• Drive continuous improvement initiatives by introducing best practices and streamlining processes.

• Dispute and Deduction Management:

• Investigate and resolve customer disputes or payment deductions with accurate documentation.
• Collaborate with sales and customer service teams to resolve discrepancies promptly and ensure customer satisfaction.

• Training and Dashboard Management:

• Create and manage financial dashboards to deliver insights, monitor progress, and enable data-driven decisions.
• Design and deliver training sessions to upskill team members while actively participating in sessions on process improvements, financial management, and reporting excellence.

Support to Manager

Support to Manager (as required) in areas such as:

• Monitor SLAs and KPIs, providing performance insights.
• Prepare and present AR-related reports for management.
• Mentor junior team members and ensure process consistency.
• Handle escalated AR issues and customer queries.
• Suggest and implement process improvements for efficiency.