Travel Sales Executive

Job Location - Chembur, Mumbai

Purpose of Role

1. Responsible for achieving daily/weekly / monthly targets as specified by the BM

2. Maintain & follow grooming standards as specified in the SOP Manual

3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

4. Responsible for handling enquiries through Walk-in, Telephonic, Email, City PSA & Travel Agents

5. Ensure that the customer is provided with complete details pertaining to the product & cost

6. Responsible for relationship building and servicing the city PSA & TAs

7. To maintain query turnaround time as per SOP

8. Initiate telesales calls for follow-ups & closure of sales bookings

9. Responsible for coordinating with the service team for post-sale process

10. Maintain Daily Sales Report

11. Responsible for maintaining their enquiries in a database for future follow-ups and to regularly send emails on new offers

12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction

13. Adhere to company policy and systems

14. Ensure zero monetary losses by cancellation of liabilities and timely collections

15. Ensure minimal risk-related exposure for the organisation by doing all necessary due diligence.

16. Ensure compliance to systems and processes as per audit requirements.

17. Ensuring Business Losses are reduced.

18. Attending to customer escalations and resolving them in a timely manner.

19. Identify new revenue generation opportunities for distribution expansion and ensure repeat business opportunities

20. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

Skills and requirements -

1. Minimum HSC passed

2. Experience - Minimum 1 year in Travel Sales/ Holiday Sales/ Travel Consultant

3. Excellent communication skills