Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

  • Manage end-to-end travel implementations, including onboarding and project scope definition.
  • Serve as the focal point for the implementation project team.
  • Lead client meetings, Joint Planning sessions, and weekly/bi-weekly Zoom calls.
  • Maintain accurate updates in OneForm, Task Lists, and Implementation Workbooks.
  • Keep Rag status current and proactively manage project risks and escalations.
  • Coordinate with EMEA and Global teams, delivering updates and actions within deadlines.
  • Conduct post-implementation handovers to Traveler Care & Client General Management.
  • Deploy offline travel booking systems and operational tools.
  • Customize and configure solutions based on client needs.
  • Oversee end-to-end testing with Service Delivery and work with technical/telephony teams on setups.
  • Validate system functionality and provide remote support for rollouts.
  • Perform Online Booking Tool site review when required.
  • Lead system deployment, upgrades, and enhancement projects.
  • Create project plans, schedules, and resource allocation strategies.
  • Monitor progress and provide updates to stakeholders and leadership.
  • Collaborate closely with product, sales, solutions, and customer service teams.

Qualifications

  • Strong English communication skills (written and verbal).
  • Solid project management and analytical abilities.
  • Confident, persuasive facilitator capable of leading client meetings.
  • Strong understanding of travel industry operations.
  • Familiarity with Online booking tools (Concur, Neo) and GBT-branded systems.
  • Excellent organization, time management, and virtual work capabilities.
  • Tenacious, detail-oriented, and able to drive outcomes despite challenges.
  • Strong leadership and customer relationship management skills.
  • Change management experience is highly desirable.

Interested one please share your updated resume on recruiter4.spbcgroup@gmail.com.

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