Travel Operations

Responsibilities

• Manage end-to-end travel implementations, including onboarding and project scope definition.
• Serve as the focal point for the implementation project team.
• Lead client meetings, Joint Planning sessions, and weekly/bi-weekly Zoom calls.
• Maintain accurate updates in OneForm, Task Lists, and Implementation Workbooks.
• Keep Rag status current and proactively manage project risks and escalations.
• Coordinate with EMEA and Global teams, delivering updates and actions within deadlines.
• Conduct post-implementation handovers to Traveler Care & Client General Management.
• Deploy offline travel booking systems and operational tools.
• Customize and configure solutions based on client needs.
• Oversee end-to-end testing with Service Delivery and work with technical/telephony teams on setups.
• Validate system functionality and provide remote support for rollouts.
• Perform Online Booking Tool site review when required.
• Lead system deployment, upgrades, and enhancement projects.
• Create project plans, schedules, and resource allocation strategies.
• Monitor progress and provide updates to stakeholders and leadership.
• Collaborate closely with product, sales, solutions, and customer service teams.

Qualifications

• Strong English communication skills (written and verbal).
• Solid project management and analytical abilities.
• Confident, persuasive facilitator capable of leading client meetings.
• Strong understanding of travel industry operations.
• Familiarity with Online booking tools (Concur, Neo) and GBT-branded systems.
• Excellent organization, time management, and virtual work capabilities.
• Tenacious, detail-oriented, and able to drive outcomes despite challenges.
• Strong leadership and customer relationship management skills.
• Change management experience is highly desirable.

Interested one please share your updated resume on recruiter4.spbcgroup@gmail.com.