Travel Experience Counsellor (Implant)

CWT

CWT Travel Counselor

Learn about our travel counselor opportunities and start your journey.

Position Responsibilities

• You delight the traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• You build CWT’s commercial value
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on value we provide to each custom.
• Adapt and change as requirements of the business change.
• You strengthen the CWT brand
• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
• Build loyalty to CWT by ensuring consistency of service delivery around the globe ina way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
  

Qualifications

Experience & Skills

• Experience in the travel industry in a similar position or in a customer service center.
• Good knowledge of Amadeus
• 3 to 4yrs experience as travel counsellor.
• Must be a Graduate.
• Proven ability to create international travel arrangements including air, hotel, insurance and ground transportation (at least 80% of transactions will be multi-segment, multidestination international itineraries).
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements.
• Ability to handle multi-cultural sometimes multi-lingual clientele
• Fluency in English both written and verbal.
• Superior written and verbal communication skills (in person and on phone).
• Customer focused and service oriented.
• Problem solver.
• Results-driven
• Adaptable and motivated to learn
• Influence and diplomacy.
• Proficiency in technology to research options and to complete process requirements