Travel Executive

The Travel Executive will manage the Travel Desk at Mountain Shadows Resort, assisting guests with transportation, sightseeing tours, adventure activities, ticketing, and curated local experiences. The role requires excellent guest interaction skills, strong local knowledge, and the ability to build reliable partnerships with local service providers.

Key Responsibilities

• Operate the Travel Desk and provide information about local attractions, activities, and tours.
• Arrange airport/railway transfers, taxis, jeeps, self-drive cars, and two-wheeler rentals for guests.
• Design and sell day trips, half-day tours, and multi-day itineraries tailored to guest preferences.
• Coordinate with local tour operators, drivers, and guides ensuring quality and safety.
• Assist guests with flight/train/bus ticketing through authorized agents.
• Promote and upsell resort-curated experiences (plantation walks, cooking classes, cultural shows, Ayurveda).
• Maintain accurate records of bookings, payments, and commissions.
• Handle guest queries/complaints promptly with courtesy.
• Keep updated on new attractions, government tourism regulations, and seasonal activities in Wayanad.

Qualifications & Skills

• Graduate in Hospitality, Travel & Tourism, or related field.
• 1–3 years’ experience in travel agency/resort/hospitality sector.
• Excellent communication in English + Malayalam (Hindi and other Indian languages are an added advantage).
• Knowledge of Wayanad tourist attractions and Kerala tourism rules.
• Computer literacy: MS Office, email, WhatsApp/CRM booking tools.
• Guest-first attitude, sales ability, and problem-solving skills.

Salary & Benefits

• Fixed Salary: ₹20,000 – ₹25,000/month (depending on experience).
• Incentives: Incentives on guest bookings (tours, transport, activities).
• Other Benefits: Free food & accommodation, staff discounts on resort services, training opportunities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person