Travel Desk Executive

Role Overview

The Client Travel Desk Executive will serve as the on-site representative, ensuring

smooth execution of daily car rental operations at the client’s location. This position requires

exceptional interpersonal skills, operational efficiency, and a proactive approach to delivering

superior client service.

Key Responsibilities

1. Client Site Representation

 Act as the primary point of contact at the client location.

 Build and nurture strong relationships with client stakeholders to ensure seamless

communication.

2. Daily Operations Management

 Manage reservations and allocate vehicles as per requirements.

 Track and monitor vehicle movements to ensure timely reporting and delivery.

 Coordinate effectively with:

a) Client admin teams

b) backend operations team

c) Pan-India network

d) External vendors and partners

3. Escalation Management

 Address operational issues and client escalations promptly.

 Ensure proper documentation and closure of all escalations with timely follow-up.

4. Business Support & Growth

 Assist in ongoing business operations and explore opportunities to enhance service

offerings.

 Maintain high standards of service quality to ensure client satisfaction.

5. Reporting & Payment Coordination

 Prepare and submit accurate MIS (Management Information System) reports

regularly.

 Follow up on pending client payments and ensure timely collections.

Skills & Qualifications

 Strong communication, interpersonal, and coordination skills.

 Prior experience in travel desk operations or car rental industry preferred.

 Ability to manage multiple stakeholders and external vendors efficiently.

 Proficiency in MS Excel and other reporting tools.

 Problem-solving mindset with a customer-first approach.

 Willingness to work with flexible timelines and dynamic requirements.

Job Type: Permanent

Pay: ₹10,692.93 - ₹29,648.83 per month

Work Location: In person