Car Rental Operation Executive,

Job Description: Operation Executive

As a Car Rental Operation Executive, your primary responsibility will be to efficiently manage the

allocation and tracking of vehicles. You will play a crucial role in ensuring the smooth functioning of the

car rental operations and delivering exceptional customer service. Your tasks will include coordinating

vehicle assignments, tracking vehicle availability, monitoring vehicle status, and managing vehicle equal

duties and chauffeur’s sustainability.

Key Responsibilities:

1. Vehicle Allocation: Allocate vehicles to customers based on their requirements, ensuring

accuracy and timeliness. Coordinate with the chauffeur’s and customers to fulfill requirements

and ensure the vehicle occupancy in a day.

2. Vehicle Tracking: Monitor the location, status, and availability of vehicles using tracking systems

or software. Ensure that the tracking systems are properly maintained and updated. Respond

promptly to any issues or discrepancies from the client related to vehicle tracking.

3. Fleet Management: Collaborate with the fleet team to ensure optimal utilization of vehicles.

Coordinate with the fleet team to ensure the vehicles are in good working condition.

Communicate with the team regarding vehicle availability and any operational challenges.

4. Customer Service: Provide excellent customer service by promptly addressing customer

inquiries, concerns, and requests related to vehicle allocation and tracking. Assist customers in

understanding the process, vehicle features, and any other relevant information.

5. Documentation and Reporting: Maintain accurate records of vehicle assignments, returns, and

availability. Prepare regular reports on vehicle utilization, tracking accuracy, and any operational

issues. Assist in analyzing data to identify areas for improvement and implement effective

strategies.

6. Quality Assurance: Ensure adherence to company policies, procedures, and quality standards.

Conduct regular audits to identify any discrepancies or non-compliance issues. Implement

corrective actions to improve operational efficiency and service quality.

Training and Development: Assist in training new staff members on vehicle allocation processes,

tracking systems, and customer service standards. Stay updated with industry trends and technological

advancements related to car rental operations.

Requirements:

 Bachelor's degree, same industry agents are preferred.

 Proven experience in car rental operations or a similar role.

 Strong organizational and multitasking skills with attention to detail.

 Proficiency in using vehicle tracking systems and software.

 Excellent communication and interpersonal skills.

 Customer-focused mindset with the ability to handle customer inquiries and resolve issues

effectively.

 Familiarity with logistics and fleet management principles.

 Ability to work under pressure and meet tight deadlines.

 Proficiency in using MS Office applications (Word, Excel, PowerPoint).

 Flexibility to work shifts, including weekends and holidays, as car rental services may operate

24/7.

 Only Male candidates preferred.

Note: This job description provides a general overview of the responsibilities and requirements for the

role of Car Rental Operation Executive. Actual job duties may vary depending on the specific company

and operational setup.

Job Type: Full-time

Pay: ₹11,455.75 - ₹30,888.38 per month

Work Location: In person