Job Description

Roles and Responsibilities - Assist customers with determining travel options and solutions that meet their business needs - Ensure all aspects of travel are fully covered and verified for accuracy and quality - Assist clients and support team members on any form of correspondence with customers providing travel related support. Examples may include but are not limited to; 1 Initiating new full service reservations 2 Familiarizing yourself with traveler preferences 3 Assistance with the Sabre Profiles 4 Providing the most efficient airline routes to securing optimal seating choices 5 Offering a full range of fare class selections that include the lowest available fares 6 Assist with changes to existing reservations and exchanging tickets 7 Monitoring each leg of the reservation to ensure proper seating, communicating reconfirmation of black car service and phone contacts 8 Pregister hotel securing amenity or upgrades - Extensive knowledge and use of GDS (Sabre) and third party technologies - Ability to leverage multiple technology solutions in combination to deliver a high quality service experience - Regularly and proactively capture customer feedback, with clear analysis and proposed next steps - Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills - Act on customer requests including complex and lengthy specifications - Provide clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations - Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques - Understands systems and internal navigation - Detail oriented in all aspects of the transaction and documentation. - Collects data and feedback from customers to close the loop on potential app and customer issues - As part of a 24/7 support team, may be required to work nights/weekends/holidays as needed