Roles and Responsibilities - Assist customers with determining travel options and solutions that meet their business needs- Ensure all aspects of travel are fully covered and verified for accuracy and quality- Assist clients and support team members on any form of correspondence with customers providing travel related support. Examples may include but are not limited to;1 Initiating new full service reservations2 Familiarizing yourself with traveler preferences3 Assistance with the Sabre Profiles4 Providing the most efficient airline routes to securing optimal seating choices5 Offering a full range of fare class selections that include the lowest available fares6 Assist with changes to existing reservations and exchanging tickets7 Monitoring each leg of the reservation to ensure proper seating, communicating reconfirmation of black car service and phone contacts8 Pregister hotel securing amenity or upgrades- Extensive knowledge and use of GDS (Sabre) and third party technologies- Ability to leverage multiple technology solutions in combination to deliver a high quality service experience- Regularly and proactively capture customer feedback, with clear analysis and proposed next steps- Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills- Act on customer requests including complex and lengthy specifications- Provide clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations- Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques- Understands systems and internal navigation- Detail oriented in all aspects of the transaction and documentation.- Collects data and feedback from customers to close the loop on potential app and customer issues- As part of a 24/7 support team, may be required to work nights/weekends/holidays as needed