Travel Consultant

Company Overview

• Website

  : mylastminutetrip.com

• Email

  :

  hr@mylastminutetrip.com

Job Summary:

• Respond to incoming travel inquiries within defined Turnaround Time (TAT)
• Conduct initial conversations to understand client travel needs, preferences, budgets, and timelines
• Qualify leads based on trip type (e.g., family, honeymoon, solo, group) and assign priority levels
• Maintain accurate lead data and conversation summaries with Sales team

2. Proposal Support

• Collaborate with the Product and Operations teams to draft customized travel itineraries and pricing
• Support senior consultants in refining proposals for clarity, presentation, and content quality
• Suggest suitable alternatives if desired experiences or accommodations are unavailable
• Follow up with clients to gather feedback and gauge interest in shared proposals

3. Client Communication & Follow-Ups

• Manage regular follow-ups via WhatsApp, phone, based on predefined schedules
• Address common client queries related to visa, payment options, cancellation policies, and inclusions
• 
  Escalate premium or time-sensitive leads to Senior Consultants
• Log all client interactions and communication records diligently

4. Coordination & Learning

• Coordinate with the Marketing team for contextual lead insights and targeting strategies
• Actively participate in in-house training programs and team briefings
• Shadow senior consultants on high-value
• Stay informed about product offerings, seasonal promotions, and travel trends

Required Skills & Qualifications:

• Bachelor's degree in Travel, Hospitality, Business, or a related field preferred
• 0-2 years of experience in sales, travel consulting, or customer service
• Strong verbal and written communication skills (English & regional languages)
• Familiarity with Excel and Canva (preferred)
• Ability to multitask, manage priorities, and work well under pressure
• Passion for travel and customer service

Perks and Benefits :

• Attractive Monthly Incentives
  
• Performance-Based Rewards & Recognition