Travel Consultant

Location:

Experience:

Notice Period:

About the Role

Air Ticketing Sales Consultant

Key Responsibilities

• Handle inbound and outbound queries related to

  air ticketing sales

  for the Canadian market.
• Create, modify, and manage flight reservations using

  Amadeus

  .
• Provide accurate fare quotes, itineraries, reissues, exchanges, and cancellations.
• Process ticket issuance, refunds, and schedule change adjustments as per airline guidelines.
• Communicate airline policies, baggage rules, and fare conditions clearly to customers.
• Ensure high-quality customer service and meet performance metrics for the Canadian process.
• Collaborate with team members to ensure smooth workflow and timely resolution of customer concerns.

Required Skills & Qualifications

• Minimum 6 months of experience

  in

  Air Ticketing / Travel BPO / GDS operations

  .

• Mandatory experience with Amadeus GDS

  .
• Strong communication skills in

  Hindi, English, and Punjabi

  (required for Canadian customer interactions).
• Good understanding of international ticketing rules, fare concepts, and airline procedures.
• Ability to manage customer queries efficiently and professionally.

Why Join Us?

• Work in an international air ticketing sales process (Canada-focused).
• Growth-oriented environment with continuous learning opportunities.
• Exposure to global airline procedures and advanced GDS operations.

Work Setup

• Location:

  Mohali

• Mode:

  Work from Office (WFO)

• Shift:

  As per Canadian business hours (Night Shift)