Travel Consultant Chat Hub

As a Travel Consultant for American Express Global Business Travel's Chat Hub in Gurugram, you will play a crucial role in delivering exceptional travel booking and advisory services through chat-based interactions. If you have a passion for travel, excellent communication skills, and a commitment to providing top-notch client support, this opportunity is tailored for you. **Key Responsibilities:** - **Customer Interaction:** Engage with clients via chat to address travel inquiries, provide advice, and assist with bookings, ensuring high satisfaction. - **Travel Booking:** Manage all aspects of travel bookings, including flights, accommodations, and car rentals, with precision and efficiency. - **Problem Resolution:** Resolve client issues or concerns related to their travel plans, ensuring prompt and effective solutions. - **Client Assistance:** Offer personalized travel recommendations and support to enhance the client experience. - **System Management:** Utilize internal systems and tools for managing bookings and client data accurately. - **Service Excellence:** Uphold the highest standards of customer service and adhere to American Express Global Business Travel policies and best practices. - **Product Knowledge:** Stay informed about the latest travel trends, destinations, and company services to provide relevant advice. - **Quality Control:** Ensure that all travel arrangements meet the quality standards and preferences of our clients. - **Team Collaboration:** Collaborate with team members to share insights, improve processes, and achieve collective goals. - **Feedback Collection:** Gather and relay client feedback to help enhance service offerings and address any potential improvements. **Qualifications Required:** - Bachelor's degree or equivalent. - 0-3 years of experience in travel consultancy or a similar customer service role, ideally in a chat-based environment. American Express Global Business Travel is committed to providing a competitive salary range of 30,000 - 40,000 per month, opportunities for career advancement, exposure to diverse travel solutions and international clients, as well as various employee benefits including health insurance and travel discounts. Join our Chat Hub team in Gurugram and contribute to delivering outstanding travel experiences to our clients. Apply now to be a part of this exciting journey.,