Travel Associate (NIGHT SHIFT/ Int. Ticketing)

About the Role:

We are seeking a detail-oriented and customer-focused Travel Associate to join our team, specializing in international air ticketing and reservations. The role requires working in night shifts to cater to global clients, ensuring smooth travel arrangements, accurate ticket issuance, and excellent customer service.

Key Responsibilities:

• Handle international ticket reservations, cancellations, reissuance, and refunds using GDS/airline portals (Amadeus, Galileo, Sabre, etc.).
• Assist customers with fare quotations, itinerary planning, and travel-related queries.
• Ensure timely and accurate issuance of international air tickets.
• Provide support for visa guidelines, travel insurance, baggage, and airline policies.
• Coordinate with airlines and suppliers for PNR changes, fare rules, and special service requests (SSR).
• Manage corporate and individual travel bookings efficiently.
• Handle customer queries via calls, emails, and chats during night shifts.
• Maintain updated knowledge of airline policies, IATA guidelines, and industry regulations.
• Achieve targets related to ticket sales, upselling, and cross-selling travel services.

Requirements:

• Bachelor’s degree in Travel & Tourism / BPO/ Aviation Management (preferred).
• 2–3 years of experience in international air ticketing and travel operations.
• Strong working knowledge of GDS (Amadeus / Galileo / Sabre).
• Excellent communication skills in English (written & verbal).
• Ability to work in night shifts and handle pressure in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Customer-centric approach with a professional and courteous attitude.

Perks & Benefits:

Job Type: Full-time

Pay: ₹159,420.64 - ₹600,000.00 per year

Work Location: In person