Travel Agent

As a Travel Agent working during night shifts at our Mohali location, you will play a crucial role in providing exceptional customer service and booking support to our clients round the clock. With your dedication and experience in the travel industry, you will manage bookings, handle customer queries, and arrange travel itineraries ensuring seamless travel experiences for our clients. You will be responsible for managing and confirming travel arrangements, which includes flights, hotels, transportation, and tours both domestically and internationally. Your role will involve assisting clients with last-minute bookings, cancellations, and changes to their itineraries. It is essential to promptly respond to client emails, calls, and messages while maintaining a high level of professionalism. Utilizing booking platforms like AmadeusGDS systems, you will research and process reservations based on client preferences and budget constraints. Your expertise will be crucial in providing travel advice and solutions tailored to meet the needs of our clients. Keeping accurate records of bookings and client interactions is vital to ensure efficient handover and client service continuity with the day-shift team. To excel in this role, you should have a minimum of 3 years of experience in travel services or a related customer service role. Proficiency in at least one major GDS system, excellent communication skills, and the ability to solve problems efficiently are essential. Attention to detail, organizational skills, and the capability to work independently during high-demand periods are qualities we value in our ideal candidate. Your flexibility to work night shifts, weekends, and holidays as required is crucial for the success of our operations. Any knowledge of international travel requirements and regulations will be an added advantage in fulfilling your responsibilities in this full-time role. If you are passionate about travel, possess the necessary qualifications, and are ready to provide exceptional service during night shifts, we invite you to join our team as a Travel Agent at our Mohali office.,