Transport Executive (Helpdesk)

NVS Travel Solutions is an 18-year-old, ₹65 crore company providing employee transportation services to several leading organizations across Bangalore. As part of our expanding operations team, we are looking for a Transport Executive (Helpdesk) to manage communication, coordination, and reporting functions efficiently.

Pre-requisites:

• Minimum 3 years of experience in a transport helpdesk role.
• Excellent spoken and written English communication skills.
• Proficiency in Microsoft Excel for reporting and data management.

Key Responsibility Areas (KRAs):

• Handle inbound calls from clients, passengers, and drivers, and make outbound calls as required.
• Manage and respond to emails from clients, passengers, and internal teams promptly and professionally.
• Prepare and maintain daily, weekly, and monthly reports related to helpdesk operations.
• Coordinate effectively with operations, routing, and tracking teams to ensure smooth issue resolution.

Benefits:

• Competitive salary based on experience.
• Health insurance and other company benefits.
• Opportunity to work in a dynamic, fast-paced transport operations environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Work Location: In person