Transformation Lead Customer Experience

14 - 22 years

40 - 70 Lacs

kolkata indore mumbai (all areas)

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Understand client digital transformation needs and consult / provide customized solutions.

• Create compelling transformation pitches to promote value based selling specific to verticals.

• Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.

• Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc.

• Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits.

• Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting)

• Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content.

• Create industry specific white papers, point of view and case studies.

• Perform analytics on operations data to build financially visible solutions.

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