Transaction Specialist

Join our team at Chase, where you will play a vital role as a Transactions Specialist III within JPMorganChase. You will be responsible for managing customer accounts, handling inquiries, and processing transactions to ensure the smooth operation of our financial services. Your work will involve utilizing your knowledge of transaction management protocols and processes, as well as leveraging skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach, manage conflicts, and contribute to innovative solutions will be key in maintaining a positive work environment and ensuring customer satisfaction. Responsibilities: - Process, clear, service, research, and settle transactions following established procedures and utilizing automation and artificial intelligence tools - Address customer inquiries and requests, such as balance inquiries and account maintenance, to ensure a positive customer experience - Contribute to resolving new issues by applying strategic thinking and innovation skills within standard policies and procedures - Assist in training new employees, utilizing coaching and mentoring skills to support their growth - Participate in projects aimed at enhancing the customer experience, utilizing market product knowledge and data & tech literacy skills to provide continuous insights Requirements: - Basic knowledge in transaction management, including processing, clearing, servicing, researching, and settling transactions - Demonstrated ability to handle customer inquiries, ensuring positive customer experiences - Experience with automation and artificial intelligence tools in transaction management - Developing skills in coaching, conflict management, strategic thinking, and innovation - High school diploma or GED required Preferred Qualifications: - Familiarity with automation and process optimization tools or technologies Join us at Chase to be part of a dynamic team where every day presents new challenges and opportunities to make a real impact on our customers.,