Transaction Specialist

Introductory Market Language

This role is essential in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims, including deposit, withdrawal, and payment claims. The position requires strong analytical and decision-making skills to effectively resolve customer requests and help the bank mitigate potential losses.

As a Transaction Specialist within the ATM Exceptions Management Team, you will play a crucial role in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims. You will have the opportunity to apply your analytical and decision-making skills to resolve customer requests effectively and help the bank mitigate potential losses.

Job Responsibilities

• Ensure sound understanding of the Standard Operating Procedure
• Analyze cases and apply resolutions methods as per SOP guidelines
• Manage case inventory & ageing as per pending guidelines
• Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
• Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
• Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
• Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
• Complete the assigned trainings in time

Required qualifications, capabilities and skills

Graduate in Commerce or Graduate in any stream with 0+ Years of experienceBasic understanding of Accounting KnowledgeOral & written communication skillsAdaptability to changeAttention to detailAbility to work as a team