Posted:1 week ago|
Platform:
Work from Office
Full Time
The role of the Transaction Solutions Analyst is to ensure that SiteMinders customers using our Pay and Demand Plus products receive fast, friendly, and complete solutions to their payment-related issues The Transaction Solutions Analyst is responsible for resolving inbound customer issues, managing transaction disputes within service level agreements, and making outbound contact with customers on escalated transaction issues What you will do Resolving simple to complex payment issues for customers using the Pay and Demand Plus products in a timely manner Answering technical questions from customers or internal teams about the Pay and Demand Plus products Handling escalated inquiries from the support team, taking ownership of customer problems, and working to identify, respond to, and resolve issues Partnering with the Manager and Payment teams to identify user pain points and develop potential solutions Training and educating internal support and onboarding teams on new product features and best practices for handling customer issues Ensuring SiteMinder Pay and Demand Plus process documentation is clear and up-to-date Continually seeking to acquire new knowledge and contribute to SiteMinders shared knowledge base Demonstrating commitment to the teams work to ensure the team achieves its goals, objectives, and SLAs
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