Training Specialist

Role & responsibilities

Position Summary

System

learning to support organizational success.

Key Responsibilities

• Deliver engaging, clear, and effective system training sessions (virtual and in-person) for internal employees and external clients.
• Develop and maintain learning content such as training decks, SOPs, scripts, assessments, gamified modules, and eLearning materials.
• Independently learn and master new systems from acquired divisions and build structured training documentation.
• Utilize instructional design methodologies and adult learning principles to enhance training effectiveness, retention, and engagement.
• Collaborate closely with cross-functional teams (Development, Operations, Client Relations, Implementations, etc.) to stay current on software updates and business processes.
• Participate in testing and validation of software enhancements to ensure training readiness and system accuracy.
• Support training planning by contributing to training calendars, tracking attendance, and maintaining batch throughput metrics.

• Manage and update content repositories across SharePoint, OneDrive, and the Learning Management System (LMS).
• Support training planning by contributing to training calendars, tracking attendance, maintaining batch throughput metrics, and preparing regular training reports and dashboards.
• Stay current with trends in instructional design, adult learning theory, and technology-based learning.

Qualifications and Skills

• 3+ years of experience in system training or a comparable role, preferably in the payroll/timekeeping/HR technology domain.
• Exceptional English communication skills (both written and spoken).
• Proven ability to design and deliver training programs that align with industry standards and achieve learning objectives.
• Strong proficiency in instructional design, adult learning methodologies, and content creation.
• Advanced skills in Microsoft PowerPoint and Word, with working knowledge of Excel.
• Experience in managing multiple assignments in a fast-paced, dynamic environment.
• Self-motivated approach to continuous learning and professional growth.
• Understanding of gamification, blended learning techniques, and LMS usage.
• Experience with software testing, UAT participation, or systems validation is a strong plus.
• Demonstrated ability to manage projects and collaborate effectively with stakeholders.

Preferred candidate profile