Training Specialist

Training Specialist

• Responsible for developing, implementing and evaluating Shearwater Health training activities
• Plans, assesses, organizes, coordinates, conducts and evaluates all SWH training programs and activities
• These include New Hire Training, Com pliance Trainings, Refresher Courses, Specialty Trainings, Continuing Educations, Cross-Trainings, etc. Creates interactive and effective training presentations
• Creates documents for, maintains and organizes Shearwater Health Training Library
• Works with the Operations and Quality Assurance teams to analyze performance feedback and resolve issues

Required Qualifications:

• Must be a bachelor's degree graduate of any Medical Allied course
• At least 12 months of teaching/trainer experience, preferably in the BPO industry
• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness; teaching credentials or certification a plus
• Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine or rehabilitation are useful

Preferred:

• Excellent English communication skills, both verbal and written; with firm foundation on English grammar and composition and with strong public speaking ability
• Strong clinical knowledge
• Good negotiating skills
• Good interpersonal skills
• Expert in Microsoft Office applications with excellent computer skills
• Ability to perform efficiently in a stressful and fast-paced environment
• Ability to multi-task
• Ability to handle conflicts and accept constructive feedback
• Committed to excellent customer service