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Training Specialist

Training Specialist

Amazon

1 - 9 years

6 - 7 Lacs

mumbai

Posted:21 hours ago| Platform:

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Skills Required

operational support customer service management ms office performance improvement process compliance auditing recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Daily Reportings and progress updates Involve and engage well with mapped LA/LGs for daily L&D activities -This job requires traveling as per business requirements 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role.

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Training Specialist