Training Senior Associate

As a Training Senior Associate at NTT DATA, Inc., your role involves delivering monthly Language, Voice and Accent classroom/virtual training, supporting the business through daily call monitoring and floor activity, and collaborating closely with the team and business requestors. You will also be responsible for reporting and tracking training effectiveness, interviewing new hires, and conducting regular touch bases with floor and trainees to map improvement through coaching, feedback, and communication-based projects. Key Responsibilities: - Deliver monthly Language, Voice and Accent classroom/virtual training - Support business through daily call monitoring and floor activity - Report and track training effectiveness - Interview new hires - Conduct regular touch bases with floor and trainees for improvement through coaching, feedback, and communication-based projects Qualifications Required: - Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills - Coaching and Feedback skills - Proficiency in MS Excel and MS PowerPoint - Content Development skills The preferred but optional skill for this role is Instructional Design Skills. Please note that the required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST) with the possibility of working on weekends based on business requirements.,