Training Manager-Hospitality

As a Manager - Hospitality Training at Lohono Stays by Isprava in Goa, your role is crucial in transforming hospitality professionals into exceptional service providers delivering luxury experiences. Your responsibilities include: - Developing and managing comprehensive training programs to elevate service standards and guest experiences. - Focusing on transforming non-luxury experienced candidates into professionals embodying luxury service standards. - Conducting workshops, training sessions, and coaching to ensure refined communication and attention to detail. - Identifying skill gaps and creating specific learning interventions for a superior guest experience. - Assessing individual and team performance, providing feedback, and improving training methods. - Collaborating with leadership, HR, and operations teams to align training programs with business goals. - Inspiring teams, monitoring training effectiveness, and staying updated with luxury hospitality trends. - Creating and documenting SOPs for service level compliance. Qualifications and Experience required: - 5-7 years of luxury hospitality experience specializing in operations and staff training. - Expertise in transforming non-luxury backgrounds into high-performing service professionals. - Strong understanding of luxury hospitality standards, guest relations, and service excellence. - Experience in developing customized training programs and coaching skills. - Bachelor's degree in hospitality management or related field preferred. - Passion for luxury hospitality and dedication to training and development. Desired Attributes: - Creative thinker elevating individuals into luxury service providers. - Proactive problem-solver with strong leadership and emotional intelligence. - Adaptive coaching styles to meet individual team needs.,