Training and Quality Manager || Immediate Joiner

Position Summary

As a key player in the Total Quality Management team, you will spearhead initiatives that will ensure uniformity across all training programs and designing appropriate training curricula to include community policies and other client-customed policies for strategic training initiatives like meeting project deliverables in a timely manner. As a leader, youll also be expected to foster beneficial communication within our training and policy team and with our clients training and policy team.

Education and Abilities:

• Degree in PhD Linguistics.
• Excellent English writing skills. Excellent verbal and written communication.
• Strong understanding of grammar, syntax, and semantics.
• Minimum of 5+ years of training and quality experience in the Operations environment.
• Proven problem-solving and leadership abilities, with the capacity to steer cross- functional teams in a collaborative and fast-paced environment.
• Creative thinker who is attentive to detail. Inspired and sponsor of critical guidelines and process changes and overall change management.
• Excellent communication, consulting, influencing and interpersonal skills.
• Embracing diverse, multicultural global teams.
• Analytic problem solving and grit mindset focused on delivering results.
• Naturally empathetic and excel at building long-term relationships.

Roles and Responsibilities:

• Providing a periodic overview of the Training teams performance, including an evaluation of the team based on their KPIs and all relevant training-related metrics. This should include the assessment of all Training Dialogue Road Map (DMR) metrics of all sites.
• Developing and continuously improving training workflow and strategies across diverse subject areas and data types to help enrich the data annotation capabilities (fluency, coherence, and agreement).
• Manage and maintain uniformity in all aspects of the training programs including planning, design, development, implementation, delivery and evaluation.
• Oversee the collaboration within the training team in identifying appropriate training curricula that will ensure accomplishment of project deliverables. This includes accurate and timely data collection by the trainers and the proper execution of the training curricula.
• Conducting root cause analysis to validate new-hire performance during the onboarding stage. Identify knowledge gaps in the mid and low quartiles to effectively devise a targeted training technique and recommend improvements for training materials and policies.