Trainer

Key Responsibilities:

1. Training Content Development

• Design and localize training modules for:

• Product knowledge

  lubricants, grades, applications, USPs

• Sales techniques

  counter handling, objection management, upselling

• Trade engagement

  mechanic influence, retailer communication

• ExxonMobil brand compliance

  grooming, pitch, ethics, and SOPs
• Adapt training material to suit different regions, local languages, and experience levels.

2. Induction & Onboarding Training

• Conduct structured

  induction training programs

  for all newly joined Trade Promoters and DSRs.
• Cover ExxonMobil company overview, brand ethos, priority SKUs, and field expectations.
• Run pre-training assessments to benchmark incoming skill levels and post-training assessments to evaluate knowledge retention.

3. On-Ground Field Coaching

• Visit markets to provide

  on-the-job coaching

  , product demos, and real-time pitch corrections.
• Shadow field reps during retailer visits to offer live feedback and mentoring.
• Ensure consistency in messaging, counter engagement, and POSM usage across territories.

4. Refresher & Upskilling Sessions

• Schedule periodic

  refresher trainings

  to reinforce learnings and introduce updates (e.g., new SKUs, schemes, tools).
• Organize

  monthly/quarterly capability-building sessions

  for both underperformers and high performers.
• Upskill field teams on

  digital tools, CRM usage, and reporting formats

  .

5. Performance Mapping & Feedback Loop

• Track individual and batch-level performance of trainees using sales KPIs, feedback from field managers, and mystery audits.
• Maintain a

  training tracker and skill matrix

  for all promoters and DSRs.
• Share insights and improvement plans with the national program manager and ExxonMobil training leads.

6. Stakeholder Collaboration

• Coordinate with

  recruiters, field managers, and program heads

  to align on training needs, deployment timelines, and performance issues.
• Represent the training function during monthly business reviews or field evaluations.

7. Reporting & Documentation

• Maintain all training documentation: attendance, assessments, feedback, certifications.
• Share detailed training reports with ExxonMobils HR and program leadership teams.

Required Skills & Qualifications:

• 3-4 years experience in managing the knowledge of retail team for automotive industry
• Strong knowledge of automotive sales ecosystem – Products, Services, Distributor ways of working, retailers
• Hands-on experience conducting programs for sales consultants, dealership staff, or service teams.
• Proficiency in both in-person and virtual training formats.
• Experience with digital training tools, e-learning platforms, and content creation tools (like Canva, MS PowerPoint)
• Ability to motivate, coach, and provide constructive feedback.