Trainer Call Centre

3 - 5 years

4 - 6 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Title:

Role Purpose

To build and maintain Calling Executive (CE) competency through induction, continuous training, and real-time script updates ensuring agents are aligned with organizational objectives, marketing campaigns, new processes, and digital tools.

Key Responsibilities

  • Deliver

    new hire induction

    (Telephony, CRM, SOPs, scripts).
  • Run weekly refreshers and campaign-based micro-learnings.
  • Maintain

    Knowledge Bank

    : FAQs, clinician/hospital updates, service/process changes.
  • Translate marketing campaign inputs into

    CE-ready scripts

    ; brief daily, test weekly.
  • Collaborate with QAs to design coaching modules addressing performance gaps.
  • Use technology to drive learning (LMS, e-learning modules, dashboards).
  • Track training completion and effectiveness via post-training assessments.

Qualifications & Skills

  • Graduate with 3-5 years in training/coaching, preferably in healthcare or BFSI call centers.
  • Tech-savvy

    : comfort with LMS platforms, digital content creation.
  • Strong facilitation, communication, and adult learning design skills.
  • Proven ability to simplify complex processes into agent-ready scripts.
  • Analytical mindset; ability to measure training impact.

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Wockhardt Hospitals logo
Wockhardt Hospitals

Hospitals and Health Care

Mumbai- 400 051

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