Trainer Call Centre

Wockhardt Hospitals

3 - 5 years

4 - 6 Lacs

mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

telephony sops ce-ready script scripts crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Title:

Role Purpose

To build and maintain Calling Executive (CE) competency through induction, continuous training, and real-time script updates ensuring agents are aligned with organizational objectives, marketing campaigns, new processes, and digital tools.

Key Responsibilities

Deliver
new hire induction
(Telephony, CRM, SOPs, scripts).
Run weekly refreshers and campaign-based micro-learnings.
Maintain
Knowledge Bank
: FAQs, clinician/hospital updates, service/process changes.
Translate marketing campaign inputs into
CE-ready scripts
; brief daily, test weekly.
Collaborate with QAs to design coaching modules addressing performance gaps.
Use technology to drive learning (LMS, e-learning modules, dashboards).
Track training completion and effectiveness via post-training assessments.

Qualifications & Skills

Graduate with 3-5 years in training/coaching, preferably in healthcare or BFSI call centers.
Tech-savvy
: comfort with LMS platforms, digital content creation.
Strong facilitation, communication, and adult learning design skills.
Proven ability to simplify complex processes into agent-ready scripts.
Analytical mindset; ability to measure training impact.

More Jobs at Wockhardt Hospitals

Medical Transcriptionist

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Experience: Not specified

INR 0 - 3 Lacs

Biomedical Engineer

Mumbai, Mumbai Suburban, Mumbai (All Areas)

2 - 7 yrs

INR 3 - 8 Lacs

Customer Care Executive

Nagpur

Experience: Not specified

INR 0 - 1 Lacs

Require Orthopedic Registrar

Mumbai Central, Mumbai, Maharashtra

Experience: Not specified

INR 1 - 1 Lacs

Assistant Officer HR (only For male )

Nagpur

1.0 - 2.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.