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Trainer Call Centre Wockhardt Hospitals

3.0 - 5.0 years

4 - 6 Lacs

mumbai

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Job Description: Call Center Trainer / Coach Position Title: Trainer / Coach Call Center Location: BKC, Mumbai Reporting To: Head of Operations Role Purpose To build and maintain Calling Executive (CE) competency through induction, continuous training, and real-time script updates ensuring agents are aligned with organizational objectives, marketing campaigns, new processes, and digital tools. Key Responsibilities Deliver new hire induction (Telephony, CRM, SOPs, scripts). Run weekly refreshers and campaign-based micro-learnings. Maintain Knowledge Bank : FAQs, clinician/hospital updates, service/process changes. Translate marketing campaign inputs into CE-ready scripts ; brief daily, test w...

Posted 1 month ago

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