Trainer and Assessor

Key Responsibility Area (KRA)

Key Activities

Key Performance Indicators (KPIs)

Expected Outcome

1. Sales Training Delivery

Conduct regular in-person and virtual sales training sessions for store staff. - Ensure product knowledge, sales techniques, and customer engagement strategies are effectively taught.

- No. of training sessions conducted. - % of staff trained. - Training feedback scores.

Well-trained sales staff with improved knowledge and skills, leading to better customer interactions and increased sales.

2. Training Content Development

Follow the Apple Content training as shared by ATT.

Record all the Tranings to be delivered in the "Events" App. As provided by Apple. Per Quarter min 75 sessions to be delivered in order to maintain the Partner Trainer badge

Uniformity in deliverance of training materias across all stores and also to address local challenges and opportunities.

3. Performance Coaching

Provide ongoing coaching to underperforming store staff. - Conduct one-on-one feedback sessions and monitor progress.

Improvement in sales performance of coached staff. - Coaching effectiveness score.

Boost in individual and team performance through targeted coaching.

4. Sales Performance Analysis

Analyze regional sales data to identify training needs. - Use performance insights to tailor training sessions.

% improvement in sales post-training. - Accuracy of training need identification.

Data-driven training programs that address real performance gaps.

5. Product Launch Readiness

Ensure staff is well-prepared for new product launches. - Deliver pre-launch training and ensure readiness.

% of stores trained before launch. - Sales performance of new products.

Successful product launches with minimal learning curve.

6. Compliance & Certification

Ensure all staff completes mandatory training certifications. - Track and report training completion rates.

%of staff certified. - Compliance rate. Total Champion/+ count, Candidate, Member, Seed ID creation as well.

Fully compliant and certified sales staff. Will Provide Best Apple Customer Experience

7. Continuous Improvement

Gather feedback from training sessions to improve content and delivery. Also to share the data with Apple as well - Stay updated on industry best practices.

Training improvement score. - No. of new initiatives implemented.

Continuous enhancement of training quality and relevance.

8. Regional Travel & Store Visits

Visit stores regularly to conduct on-ground assessments. - Ensure consistency in refresher training across the region.

No. of store visits. - % of staff engaged during visits.Sharing the Training Calendar weekly

Increased engagement and alignment of staff across all stores.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person